Jul 14 '18 at 0:24
This hotel is located south of the Monangahela River, near Carson Street. There are quite a few cool bars and shops in and around the hotel. Market Square is walkable as well, it's less than a mile away. I'm rating only 3 stars because the front desk staff was a bit unfriendly and put off by having to check me in. The shuttle driver didn't say a single word to us from the second we boarded until we got off. Also, the breakfast area was not kept up well. The trash was overflowing out of every can and I had to use a fork as a spoon. Plus, the pancake machine was broken. If you've never had pancakes from an automatic pancake machine, you haven't lived. I had them the previous night at a different Holiday Inn Express. The cleaning staff was trying to clean our room at 10:00 am even though check out was in an hour.
One saving grace, I had to retrieve something out of the room after I checked out. The front desk staff was very friendly and helpful. She is the reason why it's 3 stars instead of two.
