Aug 5 '18 at 10:17
Hotel is great and rooms have good views of the lake, but the customer service is terrible. My family booked a reservation for 2 double queen beds, but when we checked in they told us they had NO rooms left and couldn’t find our reservation. Later, they gave us a standard king room and told us we could have 2 roll away beds. When we got up to the room, there was only one bed and they refused to bring up another bed due to “fire safety”, even though there was tons of space left in the room. I will not be returning anytime soon, due to the lack of customer service in the hotel. There are much better hotels worth going to.
