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Sep 17 '18 at 12:38
Told us they had a buffet on site, nope it's at a sister property. Wanted a Jacuzzi room told they only rent them on weekends, they clean and do maintenance during week. Keys didn't work. Told we were upgraded to mini suite, nope got a regular room. Reward card good at all 3 properties, money vouchers on good at casino where won at. In need of maintenance, very run down. Needless to say complained got a refund now in a nice hotel and very happy.
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