Jan 20 '19 at 16:10
I reserved a room under the assumption it would have 2 beds, and accommodate 4 like their website says. When I went to check in I had to wait in a 30 minute line because they were busy. When I got to my room I was surprised to find there was 1 bed and it could not accommodate 4. I went back to the check-in area to get this resolved and was told they were out of 2 bed rooms, and that it wasn't a guarantee you would get one. The lady did offer to send up a roll away bed. After 2 hours (it's 1:30am) there was no roll away bed. So I went back down to check in to ask if I could just book another room. They told me they were out of all rooms, but that they would still send up a roll away bed. Long story short, we never got the roll away bed. Had to use some of the very dirty couch cushions and sleep on the ground. Our room itself was nothing special, not super clean and smelled like smoke (it was a non smoking room). When I checked out I mentioned all of this, and the worker waived the resort fee, but due to the fact that I didn't use a single item that covered because I was too busy with the bed situation, it didn't feel like much of a resolution. This will be my first and last time staying at the Westgate.
