The worst experience I have ever had in my life. If I could rate 0 stars I would. I called up on Saturday to put a cake aside at 10:30. Was told she didn’t know what cakes they were and to call back at 12:30. This lady was in charge on shift and didn’t know what cakes they were. I did and she still didn’t know but finally got one put aside. Once I arrived at 3:30, I had to wait 20 minutes for the lady to get off her phone to which I was then told that she “hadn’t actually put a cake aside for me”. I then asked if I could just buy a cake from stock. I was told yes but then she didn’t even know what cakes were in stock. Every time I asked what a cake was she just ran out the back to check a sheet. Frustrated I finally just pointed to a cake to buy. She then wrote “happy birthday” on the top which looked TERRIBLE. You couldn’t even make out what it was meant to say. After that she told me “she usually isn’t meant to write on cakes as she didn’t know how”. To “fix” this she got a “happy birthday” plaque and placed it right on top of the “happy” she had written. I purchased the cake for $70 as I was so frustrated and wanted to leave. Once I got home (an 1hr away) I went to serve the cake for my sisters 18th birthday. That’s when I found out it was A PLASTIC DISPLAY CAKE!!! The next day my brother called up the store to complain and we were hung up on. I would definitely not recommend I have never met someone as rude as this lady. The experience was honestly terrible.