Feb 9 '19 at 19:32
My wife and I have been to this particular Ruth's Chris four times now and every visit except our most recent visit has been great. Unfortunately, our most recent visit was marred by extremely poor service. Our waitress didn't come back to check on us at all between taking the order and the entree coming out (appetizer and salad came out without any sign of her). She checked on her other tables multiple times during that span. The managers also seemed to ignore us, although one had time to have a glass of wine with another table. Thank goodness for the busboy who was attentive and could at least pass on a drink order for us when our drinks ran out. After finally getting to speak with a manager, we told her of our disappointment and specifically told her not to take anything off the check as the food was still up to the normal level of excellence. After that our waitress began directing angry glares at our table, didn't apologize, and threw down some dessert menus, stating they were on the house. We declined, they took off a round of drinks despite our instructions, we paid the check, and left. Overall, very disappointing service from our manager and waitress (who honestly acted like our two year old does after he gets scolded). It will be difficult to go back given our vastly superior experiences in many of the local restaurants.