Feb 15 '16 at 17:54
We booked my wife's 40th birthday here for 13 people and made arrangements in advance to have separate bar checks. A few minutes after confirming this with the waitress, the manager stormed over, angrily waiving our contract in the air and stating loudly in front of all of our guests that this would be the only contract he accepts. My wife tried to explain that she had separate confirmation on her email, but he would not even look at her phone and made her go to our room to get the hard copy, as if we somehow forged an email. Our guests waited and my wife went to the room. After she showed the manager the hard copy, he stormed off complaining about his employee not having authority to do that, never to be seen again. And he did not apologize.
After the first tound of meat and drinks were served, our service came to a halt. Our guests had to get their own drinks from the bar. We literally went 30 minutes without a server of any kind and had to track down an assistant to get things moving again. Ultimately, we had a good time, but the food was mediocre at best and, under the circumstances grossly over-priced. For $1,200, one would expect quality food, top-notch service, and at least a modicum of respect from management. Frankly, we could have overlooked the service and food quality if the manager had not been such a complete and embarrassing jerk right off the bat. Very disappointed in our whole experience and most definitely won't be back.