Aug 3 '17 at 16:51
They placed my disabled friends in an area not easily accessible. Then told us They would have to rent wheelchairs for $25 a day when they reserved rooms that were supposed to be easily accessible. The concierge was aloof, did not seem to care or accommodate at all. A lot of the place was closed due to construction. Very disorganized and rude people. The restaurant called Sunrise Cafe was extremely disappointing. One of my group was sickened by bad coleslaw. Absolutely TERRIBLE SERVICE FROM THE STAFF. Most awful I have EVER experienced. The rooms themselves were beautiful. But the staff and service made the experience one I would not wish on my worst enemy. Not a good experience at all. I don't think I would go back even if they gave me free rooms. Also they are very stingy with gaming points. I do not recommend them at all. Would not pay out winners because they are collecting to continue construction. Boo. 👎