Jun 12 '18 at 16:31
This was not one of our most pleasant stays. We started out in room 302, someone tried to get into our room and cracked the door while out to dinner. At that point, our room key became hit and miss. At 8:00, we had to go ask for linen for sleeper sofa. We also asked for a pillow. At 10:30pm, a knock on the door provided us with a towel? The next morning, we were moved to 502. We were able to at least get into this room. We went downstairs to the pool about 9:00 pm and couldn't access it. We were told they forgot to unlock it. Second night, still no pillow for sleeper sofa. The afternoon desk clerk Paul, spends most of his shift out smoking. We could not reach him for a shuttle pickup. Shuttle was best feature of hotel. Spoke to the manager upon leaving and he gave points for a free night in my ihg account.
