Jul 5 '18 at 18:26
We stayed at the Grand Hyatt for our destination wedding, as well as about 90% of our guests. When we first started working with them they seemed like they were in a transition and were having difficulty answering our questions which made us a little nervous. Not long into the process, Nicole, an event planning manager, started working with us. Nicole was great! She always answered any random question we had very promptly and it was great to know we had someone to go to with any questions or concerns since we had such a big group there. She even left us (bride/groom) a card, champagne and strawberries in our hotel room the night of our wedding. It was such a great surprise after a long day. The property was great and had so many options of things to do. The rooms were clean and updated. The views of the bay were amazing! The guests thought the staff was friendly and helpful. We had a great experience here!