Dec 21 '18 at 16:19
Be sure to have a photo of you and your travel companion with the name of the ship and the cruise date (doesn’t exits) because when Celebrity loses your cruise history you are responsible for proving you sailed. They did this to me. I sailed on the Century in July 1998, they lost my cruise history and I can’t prove I was on this cruise according to what they need as outlined above. Very NOT customer accommodating on their part. I sent in photos from a video I took while sailing of the ship and the interior which they did not accept because I and my travel companion were not in the photo showing the name of the ship and the cruise date. How else can you get interior photos of you are not on the ship? Find another cruise line if you find yourself in this situation. There are plenty of other ones.