The Koi is a restaurant inside Seneca Niagara Casino & Hotel in Niagara Falls, New York.
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Reviews

Results shows recent 10 reviews

Koi

M. Shelby
The only thing I enjoyed about this hotel is it's proximity to the falls. Otherwise, I was completely disappointed. Our reservation was made over 2 weeks in advance with the American Express travel team, but confirmed by the Seneca reservation team. We requested 2 double bed rooms in order to accommodate my family of 8. Also, being that we were so close to Niagara Falls we wanted and paid for rooms with views that were adjoining. However, upon checking in we received only one room with double beds and neither room had a clear view of the falls. The staff justified this by saying that requests are not guaranteed and that our rooms had the best view they could offer. Our view was more so of a parking lot and the amenities were few for the price paid to stay at this "resort". Definitely do your homework before booking this location. There are other more reasonably priced hotels that I'm sure would be more accommodating to a large group traveling with a senior citizen
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Koi

Liberty Sales
I went on a family vacation to Niagara Falls in late June. The hotel rooms were very beautiful and our view of the fireworks at night was enjoyable. The only thing I did not enjoy was our customer service. Not one staff member took the time to offer my father or my family to join their social club--which could have saved us so much more money in the long run. But it's all a "business" at the end of the day, right? Thank you to the buffet host who told us that we could all earn a free meal. Food at the buffet was all right, most of it lacked flavor--with the exception of their dessert bar. Beautiful hotel, great view, but poor customer service cannot be overlooked. Will definitely take other hotels into consideration when we come back.
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Koi

Tanja Peters
Top notch customer service. We enjoyed the buffet and we're very impressed with the wait staff. Susan was attentive and we even had some nice conversation with her. She made us feel welcome and not like "just another table" on this very busy day. She also didn't rush us through our meal and offered coffee with dessert.
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Koi

Rosie Kirk
Great place. I signed up for free points card on the first night I was there and got a free dinner voucher for their buffet. It happened to be a Wednesday which is their all you can eat crab legs. The food was great, the crab was better! We won some and lost some. The Jurassic world machine is a lucky one ;)
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Koi

Josh Martin
I attended this location for both the restaurants and the casino. I ate dinner at the steakhouse, which while a bit expensive, had extraordinary good steak. The games in the casino itself were varied and in good condition. The area was generally clean and the hosts numerous. The overall experience playing the slots for me was favorable. All in all, I would absolutely go back again!
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Koi

Allen N
I stayed here with my family for three days. When we arrived at check in, all of the rooms for non-smoking were booked so we decided to upgrade to a suit for $150 extra each night to avoid smoke. When we got to the room, the suite was beautiful. Amazing views. Later that evening we decided to go to the casino and that’s when the nightmare started. A vast majority of the security guards are extremely rude and arrogant. They act like police officers even though they are not. Each time I entered the casino, I was asked for my drivers license multiple times even though I clearly look and am over 21. They took me off the floor to ask me questions about my license. Once the security officers finally realized it was legit, they were constantly watching and following me everywhere in the casino. It was extremely uncomfortable and I would not recommend this hotel to anyone. The bell service is also dreadful. My family requested they hold a few items for us, and when we checked out, we provided them our tickets and they lost the items. Items won’t worth a lot, maybe $200-$250 total so not a huge loss, but still a loss. All they did was apologize, the manager did not offer any resolution. **Also, when they say a view, it is just the skyline of Ontario or the mist of the falls.** If you do pick this hotel, be ready to be harassed by security and for the bell service to lose your items.
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Koi

Tony Galante
Great place for family fun. Room was huge and spacious and very well set up. Pool was huge and hot tubs were also very nice. Buffet was great for entire family. Staff is so nice. Everyone seemed to go out of there way to help make the stay amazing. Can't wait to come back. Tons of things to do in the area obviously only makes it better.
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Koi

lisa kruzan
A beautiful and modern casino/ hotel. The rooms are well maintained, modern and comfortable. The casino has all they latest games with plenty of space to move around. The nightlife is always fun, drinks are great and dancing!! Great food choices too. I highly recommend this casino/hotel over others in the Buffalo area.
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Koi

Jason Wheeler
The casino feels like a tiny little Vegas. The buffet had a great variety but none of the foods wowed us. We were disappointed that the majority of the casino was smoking with only a small section dedicated to non-smokers. The games in the non-smoking section were really limited so we ended up playing in the smoking area anyway. We weren't able to compare the other casinos in the area. I'd definitely only rate this one as average based on my experiences from other areas.
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Koi

Kathleen D'Ambra
We are in Niagara Falls on a convention. Went on a Thursday night. No helpful signage on how to get in ramp garage..had to stop and ask someone. This is one of our least favorite casinos as they allow smoking on gaming floor so the smell of burning cigarettes permeates everything. The smaller no smoking gaming area is wide open to the smoking area..so it helps some but not alot. Wide variety on buffet, but it was 7pm and everything looked "leftover" Wait staff very friendly and accommodating. More signage inside casino would be helpful with people like us who have trouble walking and need to save steps.We had to keep asking for help. We have had fun with machines before...never winning more than $100...but tonight the machines didn't even pay back enough to keep playing for awhile. Done with my measly $40 in 20 minutes.
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