Sep 15 '13 at 23:06
We went to The Plaza this afternoon for 'High Tea'. The decor is gorgeous, the hostess was lovely. We were shown the menu for a selection. We chose 2x New Yorkers @ $50 per head, and $72 per head if you had a glass of champagne. We Ordered 2x New Yorkers (one with a glass of champagne) = $122.00. When our selection arrived, we queried why we only had one tier between us, and had to share the selection, rather than having two of each piece. No effort was made to check what we had ordered - and it was suggested that we had what we ordered. On receiving the bill we were charged for 1x New Yorker (with champagne) = $72, that's ok, but they charged us $20 for SHARING the plate - very rude when we wanted the two in the first place. Bit up themselves, and would do better to have staff who actually really want to deliver excellent service - which is what The Plaza should be offering - they certainly charge for it. Very disappointing - could have been so easy to get it right - but they didn't give a .......!
