Posts Tagged with #Casino Club Tragamonedas Centenario

Gosh! Just too disappointing in every sense! Never again!
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It is a awesome place, nice hotel, And staff, went for a part Uruguay smile Fest.
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Great view! But service was really slow and the buffet is not that great for the price
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best bang for your buck in ciudad vieja
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Great location with good service and beautiful views. A little dated but beautiful craftsmanship!
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I had TWENTY FIVE nights on a superior suite in the Radisson Montevideo and honestly I would never recommend it to anyone else. It was Xmas and New Year 2018 ruined and with a great loss of money. Even if there were a few positive points, the overall impression I have is extremely negative. Some weeks ago I got an email from the general director telling me I was no longer welcome in his hotel...that’s fine! I would never be back. Anyway, when you have staff unable to realize what’s wrong in their structure, that’s very serious. I stayed in the Radisson with my mother and 25 nights and that corresponds to almost a month and that’s why I sternly believe in my opinion. The general director who is forbidding me to go back to his hotel forgot to consider that the Carlson Rezidor Group had given me a 100,000 golden point bonus for any hotel of the chain I wanted to book due to my problems in their franchise in Montevideo and I turned that offer down, which means that after my stay in the Radisson Montevideo I refuse to have anything to do with the brand at all. The general director knows I want some minutes of security images regarding a certain day and have been asking that for months now, but my request was never granted. Well, I travel all the time and having been anywhere and known all kinds of hotel and the same way my reviews can be really good, this time it was bad but I won’t be intimidated. It’s not even fair to former customers and eventual new ones. Radisson Montevideo never again and they know this whole month where I am staying and when I can receive them to discuss my issues, in case they are willing to assume their responsibility. If they apologize to me and my mother, even if not nearly enough, I will remove this review.
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I am deeply shocked by the situations I witnessed and personally lived in this hotel, It would never be a place to be recommended by me to anyone. Montevideo is a great place, but any other hotel choice will be better than the Radisson. There are huge problems of internal security and I saw almost altercations among guests. The security personnel without any training and overall it looks like a structure where all staff is underpaid and where nobody really cares about the guests. Other than that, I pretty much believe the place does not even has security cameras fully operational. At least a copy of the day my own mother was nearly attacked by some deranged guest was asked by me to their general manager over SIXTY DAYS ago and I never got a reply. So much for their seriousness! If their management hasn’t learnt so far how to run the place, there is no more hope at all. I have forwarded several emails to the Carlson Rezidor Group and the best they could say was that the Radisson Montevideo is a franchise. Said like that, it makes me think the staff can run the place as they please without any responsibility, because there are no guidelines to be followed and the guests will always have to put up with situations the hotel will never be ready to handle. I got terrified by the answers from the general manager of the Radisson, that shows how reckless and irresponsible all things done there are. I would also avoid the Arcadia Restaurant and Victoria Bistro, both inside the Radisson and equally run in the worst of ways. Detail: I was there for twenty five nights and therefore I know what I am saying. I checked in on December 10 th 2017 and out on January 3 rd 2018. NEVER AGAIN!
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For a Radisson this hotel is disappointing. Rooms need updating and upgrading. Breakfast choice is limited if you stay more than 2 nights. At times the bread was stale and the standard coffee was just aweful Cleanliness is very poor in the gym changing rooms. However, the location is excellent as are most of the staff and they were genuinely concerned about our grievances. Hopefully they will put measures in place to improve.
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Traditional hotel. Close to Mercado del Puerto.
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I am deeply shocked by the situations I witnessed and personally lived in this hotel, It would never be a place to recommend. Montevideo is a great place, but any other hotel choice will be better than the Radisson. If their management hasn’t learnt so far how to run the place, there is no more hope at all. Cheaper places will be far more organized and friendlier. Detail: I was there for twenty five nights and therefore I know what I am saying.
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