Posts Tagged with #Royal Caribbean International - Enchantment of the Seas
Had to leave..one worker doing everyrhing..one on the phone for 10 minutes...usually good service. Not tonight
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Their ice cream is great but last time we visited they were out of most of their choices.
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Walked in with my family on a busy Sunday. There was about 50 people inside just eating ice cream. Mind you the place fits only 20 people. Waited In line to get serviced for about 15 min to get asked what would we like to order for the lady behind the counter to just walk away. So Im waiting, to find out what happened. The couple behind us gets serviced and jumps ahead of us. Like Ok now I'm freaking passed. We waited for another 10 min and to noticed another lady kicking everyone out because obviously there were to many people inside. Soon after the same lady asked us what would we like. Like seriously? I would like a manager please. They really don't seem to know how to handle a busy "Benn & Jerry's". Out of all the lady's and men working there she was only young lady working the hardest to serve people. So I told her what happened and she told me. Well that's why I'm servicing you now. I shook my head 😤 and said Ok no problem. She obviously did not care about what had accured and no one seems to want to work and the floor was dirty. Super slow staff and I would never go again with my family.
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The best thing about this place is the ice cream. Ben and Jerry’s is delicious. Different flavors, delicious toppings and always fresh. However, the place has poor service, no customer service whatsoever. The place is dirty and the trash can is always overflowing. It seems no manager is around during busy hours, because their is always either a girl or a young male (or both). Also no respect of the line order.
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Two stars instead of one because the ice cream was good, but all the rest was a disaster: the crew is not attempted to who is the next customer (no line, a big mess), every single spot excessively dirty (including around the cashier), tables, chairs and walls dirty, restroom out of order, bucket with dirty water in the middle of the salon... If you don't care about the cleanliness maybe this place is not that bad for you. I won't be there again.
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I was on the Anthem of the Seas and it was great! All of the employees were so nice, one employee told me he works 12 hours but he ALWAYS smiled and was very friendly and looked genuinely happy. The ship was so much fun, so many cool things to do, there was so much to do we didn't even have time to do all of it during the 7 day cruise. I would definitely recommend!!
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I really wanted a shake and their blender was broken and everything is chocolate. Not much variety.
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the chocolate therapy was outstanding. the service was great and so was the ice cream
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Bad service. The guy was super rude and was sooo slow. Whorse service ever.
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Great variety of B&J's favorites, but way understaffed for a weekend. Friendly service, they just needed help keeping up!
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