Posts Tagged with #Fresh Express Food Court
During the first night of my stay (Monday 6-25-18) the fire alarm went off, thus making everyone from about floor 26-36 to walk down the stairwells, which is fine. However when we arrived outside there was no hotel staff or emergency staff present to direct the guests what do to. We all stood on the corner clueless for 20 min. We finally went to the front desk and it seemed that nobody cared that we were outside, or even knew about the alarm. We spoke with the night security manager, he spoke with "Dan", I suppose he's the general night manager? Anyway, they said that we could get our first night payed for, also, that the day manager would contact us the next day about the night being paid for. On Wednesday I still had not heard from anyone, I talked to another manager at the front desk around 7:00 pm. She said the information had gone to the "risk manager" and still no reply. She said that she'd personally take off my first night's charge. She said that I needed to do nothing, that it would be taken off my final bill.
However, NOTHING happened in regards to the free night! We were promised by 3 managers and still I paid for EVERY night! This is such a letdown about management of the hotel.
I'd like to be informed on when a refund should be expected for the first night. Again, this was promised by 3 managers!
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I spent 4 days here. I'm not a betting person so I didn't lose much money, about 12 bucks.
This is a large Casino complex and hotel. It is busy on the weekends and not so much during the weekdays. The rooms were large and comfortable clean and well maintained. A variety of restaurants available. I ate at the Asian combination restaurant, it was good for breakfast and lunch. I ate at the sushi Japanese Mexican restaurant, and enjoyed it and enjoyed the food. I had sushi. The best restaurant for my money brew pub. I look forward to going back to the Brew Pub.
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We came there after Lake Tahoe..just casino hopping. My time spent at Silver Legacy was fun. It was a unique resort and casino. Beautiful in and out. However, the odds of winning at any of the tables were not as great. I wished they had more open blackjack table available.
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The service was great! Staff are so friendly and attentive. Small talk and warm greetings and the drinks kept coming!! The food was great! Everything we ate was DELICIOUS! The rooms were clean, spacious and had a great view of the mountains. The hotel is also a short walk to the Reno sign which was cool for a quick photo op. Beware of about $30 of extra fees.
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We ate at Sterling Steakhouse. They have one of the best menu items we have ever had. It is called a vegetable Napoleon, and we are told that is one of the most popular items on the menu. Pretty soon this Steakhouse will become a Ruth's Chris Steakhouse, but we were told that they are going to keep the vegetable Napoleon among some other dishes. We are very excited about that. If you get the chance to go there order this dish you will not be disappointed
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