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May 13 '19 at 15:13
Had a bad experience with Royal. Sewage in our room with standing water up to ankles. Bus did not pick us up at Key West when scheduled and we stood out in pouring rain for late bus to come. Cock roach was on our table at lunch. We were told to try another newer ship. Complained to Royal but they did nothing and was rude about it. Said full ship what were they suppose to do. Never offered another cruise or money off, etc. Nothing. Did not care. Carnival has always treated us much better.