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Feb 1 '16 at 3:25
Plaza Snack Bar

Plaza Snack Bar

  • Restaurant @ Vegas Club Hotel and Casino
Very unsatisfied. I won a trip and it let me stay in this hotel. It said that check in was on Friday and we arrived early at 5am on Friday. We knew we probably couldn't check in then but went in to see when we could. The man behind the counter said that check in wasn't until 12pm but said he would talk to his manager and see what he could do. He came back and said that the manager would let us come back and check in at 8am. Seemed reasonable. So my group went back to the car and slept for 3 hours. At 8am we grabbed all our bags and headed back inside to check in only to find out that new people were at the counter and wouldn't let us check in unless we paid $66 for Thursday night or make us wait an additional 4 hours to check in. The manager that promised us that we could check in early had left and the current manager on duty refused to hear our case. So in the end they made us pay for Thursday night even though it was 8am Friday morning. I will never recommend this hotel to anyone unless you like having staff members make promises they refuse to keep.
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@Vegas Club Hotel and Casino
@Las Vegas
@Plaza Snack Bar
0
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