I am actually taking the time to write a review in hopes it will help prevent someone else from this 1st world problem. I was the only car in line this morning and ordered two lattes. Unknowingly I was handed 1 latte (at least they got 1 drink correct) and 1 Dark Roast coffee that had previously been made about 10 mins before I came through. The cup apparently had become soggy and 20 minutes into my commute I went to grab what should have been a Skinny Peppermint Latte when the cup folded at the seam and busted open, which also made the top fly off and the nasty, Dark Roast coffee went everywhere. Obviously this felt wonderful all over my hand and body while driving down the road. I called and spoke to an employee about the situation and explained that I wouldn't be able to come back in to get a replacement but I wanted to be compensated for the difference between a Venti Latte and a Venti Coffee. She told me I would have to come back in today, if I wanted compensation. She didn't offer alternate ways to make the situation right and had a lack luster attitude when I told her they needed to make sure their cups weren't defective so no one else would be burned. I did get a "I'm sorry" but that was the extent of it, and she said that she would "write a note" to let others know. Lesson learned. Make sure you check the solidity of your cups and check your order before you even leave. I wish I would have read some of the reviews prior to going. It's always a risk you take I suppose, but not a fun lesson to learn at 6 am when you're half awake, and driving down the highway. Once again, a 1st world problem but my hand is currently bright red from being burned and I'm annoyed with the lack of concern from this particular Starbucks employee.