First off, and most importantly to me, customer service is terrible. We were both told on the phone that we would receive a late check out but we're denied upon check in. Front desk couldn't care less. My friends reservation was not entered right (they came the evening before me but the reservations were made together) . They had a 2 queen for themselves and her parents. They were given 4 keys at check-in (all were at the desk) then when they asked for 2 more pillows and some extra towels (as there were only 3 pillows in room) they were told they would have to pay an additional $40 per person. My Room was nice, had a single king with a fireplace really close to the foot of the bed, I actually slept sideways on the foot of the bed for the warmth (I love a cold room with fireplace heat at your front) so that was very nice. I had tons of pillows and would have given my friends party some of mine, but I checked in on Saturday... Could not get a cocktail in the casino to save my life, had to go to the bar... A decent amount of slot machines but only about 10 table games (only 1 roulette table and 1 craps table, which are our games, then maybe 8 other card games) Food that I got from the snack bar was decent but the scallops and fish didn't seem fresh, not bad, but not fresh. They are on the ocean in Washington state... Seafood should never be a problem. Fries and shrimp were great. Buffalo wings are breaded and not sauced after deep fried, but still decent "bar food". I tried to speak with a manager to voice my concern upon check in and was told I would be contacted, and never was. In conclusion, my party had a Ying-Yang experience with the quality with the room, same experience with the staff, and while I didn't win, that doesn't matter to me at all. I WILL NOT GO BACK, absolutely not worth the drive from Spanaway, let alone Seattle... It just was a sub-par experience compared to many other tribal casinos (many of which I've lost my ass at, but had a great time) I just feel that when you are there to spend money and they are charging almost $240 a night (in March, not peak season) a much better experience should be had, win, lose, or draw.