Nov 23 '15 at 0:34
I will NEVER give the Peppermill Casino my business again. We booked a room online through their website for the Ron White show 3 weeks in advance. When we arrived we were told we didn't have a reservation. It turned out their website had booked us in Reno through a third party, not in Wendover. They didn't have any rooms left and did nothing to rectify the situation outside of telling us to check with the Golden Nugget to see if they had rooms available.
Because their website had directed us to a third party website (without our knowledge) they would not refund our money. We are still trying to recoup the cost for the suite we paid for. We also had to cough up the money for a hotel room at the Golden Nugget at the last minute.
This wasn't our only negative experience with the Peppermill. We had booked a room a couple of months ago and when we showed up they had bumped our reservation to a completely different hotel on the other side of the strip without telling us until we went to check in. We had purposely booked at the Peppermill because we were there on a work trip and the proximity of the hotel to the event we were working was important.
After the Ron White show we ate dinner at one of the restaurants at the Peppermill and ended up with food poisoning after waiting for over an hour to get our food after ordering.
This is a terrible company who has no regard for customer service. My recommendation would be to avoid this Casino/Hotel at all costs.