Thea Sullivan
Hard Rock Hotel and Casino Lake Tahoe Hard Rock Hotel and Casino Lake Tahoe
Stateline, NV
"Thea Sullivan"
The hotel itself is nice enough and the room was decent and clean. However the entire experience was poor. Check in took 1 hour and 15 minutes. The long was very long and they only had 4 or 5 staff checking people in. After an hour or so a cocktail waitress came by offering people at the back of the line champagne and water, but we were near the front by that time and were not offered either. I had to search for staff on the floor to ask where the ice machine was. Upon check out you are charged a $24 resort fee which they tell you is for parking, internet, pool use (the pool was out of service in August), a newspaper. When I told the manager that I had to search for ice she said, kind of snotty, that there was ice on my floor. I told her that I walked all over my floor and was sent down 2 floors when I finally found help. She didn't seem to believe me. And when we were finished paying the extra $24 she said very sarcastically "Have a nice day!" I don't think I will stay there again. I do have to say the front desk employee that checked us in and out was pleasant though.