Chi Lovely
Choctaw Casino Too Choctaw Casino Too
McAlester, Oklahoma
"Chi Lovely"
Seen the same old black woman at the players club and each time she was rude and unhelpful because I was new to the process of how the players club works. The first time, I got a paper instruction on how to sign up and get the app. When I followed all instructions and waited several weeks for the free play promotion, I saw her again and somehow was not in the system. When I asked how I could have done it wrong she tried to hand me the little instructional paper but was out of copies so she just motioned for the next guest to come up. I stood and waited until the line was finished and asked her if she could help me make sure I am doing it right and she just snapped at me that she already told me she didn't have any copies of the instructions on how to sign up. I told her I followed them and I have the app loaded up and could show her and just wanted to know if she knows what I did wrong. She said she couldn't leave the post to get more copies of that little paper. I asked if a manager could maybe help and she snapped that she was the manager and if I didn't follow the instructions on the little paper then I wouldn't be added to the system, I'm not in the system so I didn't do it right and that is that. Both times I seen her I thought she was overly rude to a polite person who just wanted some help. I left and won't be coming back.