We gave this resort 4 stars after reading all the negative reviews you must keep in mind that people are much more likely to write a negative review than a positive one. Out of nearly 4,000 Trip Advisor reviews only 400 were bad or terrible that is 10% so with that being said. First the only reason I gave this resort a 4 is that I feel like there is a little more that could be done in the way of information given to make sure you maximize your vacation for instance a map with hours and names of the restaurants menus etc included with the package, they do have a weekly planner of sorts but its pretty limited on info. Next would be for the dated look of the resort but I realize they are working on that. There are some extra friendly folks who do a great job and are a great face for this resort "Mini Shaq" at the front desk as we referred to him was amazing and very helpful he is well placed at being a first point of contact. Ramon at the pool bar is amazing I have no idea how he puts up with all the requests and people all day everyday and does it with grace JOB WELL DONE my friend. There is a lady with Security that worked the beach access on 10/18 the night of the beach BBQ and I forgot to get her name but she has lived on the island for 29 years and is originally from Jamaica she is outstanding, she took the time to talk with us about the island the culture and was very in tune to keeping us and my little one safe, she watched us carefully as we ventured on the beach with our little one during high seas. (which we should have reconsidered but that is a another story) Eddie and Byran??? I believe the second name is correct were great bell-hops and again a great face for the resort. I would rate this experience especially traveling with two children one being 12 and the other only 1 very accommodating everyone was very kind and over extended themselves to accommodate us traveling with an infant. Lastly I must say that if you book this resort you must keep in mind it is one of the oldest resorts of its size on the entire island they are undergoing renovations to update rooms etc. The rooms were not of Hilton quality but they were large enough to accommodate a family of four and they were clean. We were on a street side/island view and with a 1 year old and he managed to sleep through what some negative reviews called noisy street side, club casino garb. So I think the negative reviews come from folks that are accustomed to a different caliber of all-inclusives. Oh yeah the food... we felt like the food was similar to cruise ship quality as far as the buffets, grills and pubs. We did not eat at the fine dining restaurant but heard only good things about it while we were there. The staff in these restaurants were pleasant and accommodating. Aspoct Pub is a hidden gem we did not eat there until night 6 of our stay it was not crowded at dinner time and the food was all gluten and or vegan and was delicious.