Lisa Pauciello
Grand Lake Casino Grand Lake Casino
Grove, Oklahoma
"Lisa Pauciello"
This was the worst customer service i have ever experienced. I left after one nite and i had paid for two. The fireside kitchen was so bad i do not know where to begin. So i will leave it at that. I chose not to express my concerns and experiences while on this property to hotel management, because when i did at the fireside kitchen , the manager basically told me who cares its a casino! The fireside kitchen has a lot of potential but is poorly managed. Customers should not have to hear about whats going on between employees, other customers, and restaurant manager. Our waitress and the manager shared all of that. I will never return and i will never recommend this casino to ANYONE. But in the words and attitude of the restaurant manager " it doesn't matter".