Joja Villavicencio
Hard Rock Hotel and Casino Lake Tahoe Hard Rock Hotel and Casino Lake Tahoe
Stateline, NV
"Joja Villavicencio"
Been here for 1.5 hours with a baby now and our room still isn't ready. There's several other families with babies too. The receptionist said there's people waiting since 11.30 am (about 300 people) and they have no priority for families with infants. Also, she mentioned that there's people that paid a lot of money and doesn't have priority either, which made me doubt of her professionalism. Did she mean to say that I could have had priority if payed more money? It's my first time here and I'm very disappointed so far. Hopefully this experience will get better. Not recommending this place.