Courtney Warren
Palms Casino - Madrid Palms Casino - Madrid
Sofia
"Courtney Warren"
I love this hotel. Although the location isn't prime (unless you need to be near the airport), it has the best customer service of any hotel I have stayed at in Spain. From the amazing service I recieved checking in (I am a marriot lifetime platinum member) to the absolute nicest, most attentive women running the Executive lounge. There is a major event (the Goya's) but you would have no idea given the amazing service. The rooms are newly updated making my quick layover an absolute pleasure. As a frequent traveller, I really appreciate the people who work for this hotel.

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