I am a member and go up from time to time and for the first time I stayed the night. Staff was unpleasant, the charged 2 cards. one was called in. My son purchased the room for me for my birthday. Card was not present, so I had to use my debit. Room had a bad smell to it. My wife and I will never stay again. I normally do not write reviews, but I read them and I say how can you have a bad time. As I always have a good one, but this time was not. Since this weekend I have really been turned off to this place and have shared with friends how bad it really was. I will next time go to the coast and stay at that one. The staff has always been great. Seven Feathers staff needs to treat us like they would want to be treated. I understand I am only there for a short time and you are there all day, but I am up there to have a good time and really didn't want staff treat me like take it or leave it. To the lady who treated me poorly I hope when you go somewhere you get treated like you treated me. I am not perfect, I was upset I had to use my debit card, but as soon as she knew I was upset she got defensive and treated me bad. One lady there tried to help and make my stay better and to her I say thank you! You know who you are! I am not saying to not stay here, but I am saying I will never stay there again and that's a shame.