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May 19 '17 at 15:12

They cancelled my reservation, didn't notify me, then charged my credit card for rooms which I never had access to. No apology from management. I booked two rooms 2 months in advance online but was told on arrival that my reservation had been cancelled and that there was now no availability. Consequently, I had to search for another hotel for myself and two colleagues at the last minute and ended up paying twice as much. The management offered no apology and I'm currently in a dispute to have the charges refunded. I'll never stay again at a Hilton hotel based on this terrible service which I believe to be motivated purely by the hotel's ability to make more money on new bookings rather than by honouring advance bookings at a cheaper rate.
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@Doublewood Best Western Inn Casino
@The Midwest
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