Robert Boever
Cadillac Jack's Gaming Resort Cadillac Jack's Gaming Resort
Deadwood, South Dakota
"Robert Boever"
I am an Elite rewards member. We asked for an early check-in but it wasn't ready. We understand that sometimes this isn't available. The front desk stated that they would call when it was available. No one ever called so we came back 2 hours later, still no room. We were told they would call so we waited 2 more hours and finally got a room. The next morning we went down to breakfast at 8 am and most of the food was gone. Everyone was asking if they were going to refill the breakfast bar. It seems that they are running very short staffed and that makes for poor customer service. This was a Tuesday night stay so there should be no excuses.

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