Casian Eduard Neamtu Tamas
Casino Helena Sands
Burgas
"Casian Eduard Neamtu Tamas"
Nobody speaks english there. The manager didn't even wanted to talk with us, kept showing us the finger to wait, until I payed with the visa card. I kept asking what are the facilities and what the all-inclusive package really offers, he refused to talk with us until we payed everything in advance. Very bad attitude of the entire personel there. My worst experience so far. Half a roll of toilet paper in the room when we arived, and after that we have to constantly look for someone to provide toilet paper and fresh towels, because housekeeping didn't come in the room only after 3 days. Very bad food, just a few types to select from. Drinks are really just cola, juice and a very bad beer. You could only get drinks during meal time. When we asked for the POS receipt after I payed with the credit card, the manager looked like he doesn't know what we are talking about. The resort is dead, nobody there just a few people on the streets, it looks realy unsafe, the hotel is really far from the beach and very hard to get to even with gps directions. All the hotels surounding where we stayed offered evening activities for both adults and kids except this one. AC even at max speed and lowest temperature still coulnd't cool down the room, so in the night you get the feeling of suffocating. No balcony view, just the back of some near hotel and trees. My worst hotel experience so far.

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