Times Square Hotel and Casino Times Square Hotel and Casino
"MJ L"
I give this hotel a 5 star rating, but let's be honest, no hotel is perfect. The Hotel at Time Square really tries hard to be a 5 star facility. We had a small interruption in our stay and the staff did everything they could to help accommodate us. The "interruption" was on their part but they really made an effort to fix the issue. The gentleman at the front desk was 100% empathetic to our situation and he REALLY impressed us with his attentive manner. Thank you Sushant. Your professionalism is an asset to the hotel. I hope your management is aware of your dedication. ~great boutique hotel. ~excellent location. ~excellent price. ~love rooftop bar. Listen, if you have a problem with this hotel or any hotel for that matter, approach the staff in a respectful manner because most are very willing to help rectify many situations. Like I said, no hotel is perfect but you have once again earned 5 stars from me. I'm a VERY picky, selective traveler and proud of it. You certainly deserve 5 stars.