Sep 25 '17 at 15:47
It was my first trip to Niagara Falls 4 friends. The hotel reeked of smoke and we had a non smoking room. The beds were hard and uncomfortable. The bell staff were nice, though. Somewhere around 1:30 AM, the whole city had a water main break and we had NO WATER from 1:30 AM to around 11:30 AM. You would think the hotel would supply water to flush toilets, wash, or even drink for free, but they initially wanted to charge us for each bottle! Around 8 AM, the main was fixed but it took till around 12 to get water up to the higher floors where we were. They also tried to charge us for room service even though we couldn't make tea or coffee in the room with no water. It wasn't until later when they finally let people have water and use the spa facilities for free. The only good thing was the free buffet and the casino itself. I won't be returning.
