Aug 6 '17 at 15:02
We had a horrible experience from beginning to end. The staff mostly seemed like we were bothering them with our problems and some were even rude. We had to do a line for 22 minutes for us to get our keys and walk what seemed like a mile (including a pool of water in the hallway to get to our rooms as shown in the picture).
After getting to our rooms we noticed that the AC didn't work so we had to walk back to the lobby. When we went back to the room both key cards were deactivated so we had to wait for them to code them.
But it wasn´t only that:
*The shower was clogged.
*The cable service wasn't working.
*The bed cover was full of dirt.
*We had to get a supervisor to get towels and soap for our room since there wasn't any when we got there and we tried calling customer service several times.
*After 2 trips to the lobby we found out that we would need to go to the lobby for the 3rd time to get towels since you don't get them unless you specifically ask for them(and for the first time in over 15 years going to resorts in this country I was told I had to pay a deposit if I wanted beach towels).
Bottom line is don't waste your money coming here, there are several resorts in the area that provide much better quality of service for a similar cost.
