Sep 29 '17 at 18:47
My husband and I booked the Riu for our honeymoon destination. We had plans to stay for three nights but left after one night.The elevators were filthy. They had smears and finger prints all over the walls and didn't even work the morning we left, causing us to have to haul our luggage down 2 flights of stairs. We made it very clear that it was our honeymoon and upon arriving to the room we were welcomed with a plate lying on the bed with 2 apples (as our welcome gift). The room was outdated dusty, and dirty. We weren't given any wash cloths and the towels we were given had bleach stains and looses stitching throughout. The sheets were clearly old and had balling on them. We planned to be enjoying the outdoors during our trip so we didn't make a huge deal about the condition of the room, we did notify the front desk upon checkout and their response was "well there is a cleaning supervisor that checks all of the rooms once they are cleaned".
The grounds are beautifully landscaped and the maintenance was well kept. The beach was beautiful and nice. The liquor was house liquor and the food selection was unimpressive in the buffet and restaurant we ate at . Our overall experience was rather disappointing, especially for a hotel that was considered to be a "5 star" resort.
