Misti Wills
The Casino Club at The Greenbrier The Casino Club at The Greenbrier
White Sulphur Springs, West Virginia
"Misti Wills"
I booked the room, but was unable to go due to family emergency. My husband & son stayed in the villa for the weekend which was explained by reservations to me as 4 bedrooms with a common area. Once my husband arrived, the common area was closed off immediately only to be left with a very cramped bedroom and no way to keep items cold. My husband requested a mini fridge, it never came. The charge was a group rate, the hotel rooms at the very least were larger & had a mini fridge in the main resort. Honestly, you get more space along with ice, mini fridge in the Holiday Inn Express or any hotel offering suites. My husband said it was the WORST hotel experience he has ever had and this is a resort not a hotel so that is quite a statement. Uncomfortable beds, pillows and cramped space, honestly I would skip this experience. When I spoke to management they offered no solution, only tried to convince me I was made aware of the cramped space & facilities. NEVER AGAIN - STAY AWAY- OVER PRICED - TERRIBLE CUSTOMER SERVICE (MANAGEMENT)