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Dec 15 '17 at 21:09

S Gorsuch

S Gorsuch
Pros- good location, nice beach and pool area, beautiful grounds. Nice palapas and helpful beach / pool staff. Good food, Gillian’s and Laguna. Cons- we had service issues each day, when we arrived they couldn’t find our reservation, we had to wait for them to find a room and we had to change rooms the next day to get the one we booked. We received free breakfast for this. When we changed rooms, our new room wasn’t ready on time. Once in our new room, housekeeping left us without towels one day. The next day, after being at the beach from 8am-415pm, our room hadn’t been cleaned. As a Hilton honors member I expected better service.