Oct 18 '13 at 4:27
I arrived mid-afternoon for my girl friends parents anniversary and was given a room that was smoking. It smelled like crap. So like anyone else I was upset and went down to the desk and asked for a different room. They said, "No." I stated that I had problems breathing and wouldn't be able to sleep in the room. They didn't care, Sooo I asked for my money back so that I could travel back to Hudson (2 1/2 hours back) and forget the whole gambling and eating thing. They basically told me to go Eff myself at the desk. The policy that they have adopted they told me was, "that it was the only room left when I booked it (they did say that)", and that they stated that "it was a smoking room (they did not) at time of the reservation." As a result "NO REFUNDS," they stated. Ok, so I was hungry after all this so I went down to get the buffet, NOPE. I'm sorry Sir, we closed the buffet ended 8 minutes ago. It's 8:38 I said!!! What buffet at a casino ends at 8:30? I was turned away with the other DOZENS of other folks. OK, now its getting ridiculous I thought, so when things get ridiculous I go have a drink at the bar and try not to let it get to me. At the bar, I noticed some employees talking to each other about someone (patron) wanting ice and they LAUGHED unto how they didn't give it to them. Five seconds later I watched the same bartender women pour a two count of liquor from the gun into someones drink and charge them full amount. Thank God I was drinking beer I thought. I left the bar and went to the cafe. No forks, 10 minute wait for my food... people with nasty attitudes, my girlfriends food was cold. Ughh, so I went to swipe my card and gambled a little ( I won $100) and talked to laddies at the card desk. They told me that they ran out of the cards they were supposed to give out and that the Silver card was the one I was getting. When I was there I asked about their promotional give-a-ways... they told me that I could only enter into most of them if I got their mailer previously. Since they never sent me their mailer how could I enter? (I was here before I thought and signed up for a card) Do not stay here. I am in the room right now wishing that I wasn't too tired and able to drive home...
