The service of the travel agent Janice Ceccotti was horrible. She never called back and didn't answer questions. Most importantly she was rude and talked over me not letting me explain the situation, presumably thinking what she had to say was more important. "When are you going to stop talking over me..." she demanded, to which I replied "... is exactly the same thing you are doing to me, so how does it feel?" Finally she kept her self quiet, and I was able to explain that i was already on St. Maarten (information she already had) where i was going to board the cruise, and i needed a straight answer. My husband had been in contact with her before, trying to hash out the details of my taking a Partial Cruise along with my husband's family's full and Closed-Loop cruise for his Parents' 50th wedding anniversary. A potentially complicated thing to accomplish, and why we chose to entrust the logistics to a professional travel agent. It didn't become clear until after his entire extended family was already entrenched in their travel arrangements that there may be a problem. Hoping that I would still be able to go, we made travel arrangements to get me to St. Maarten, so that she could work out a deal at her request. Now I am here, thousands of dollars in, and unable to to celebrate my in law's 50 wedding anniversary. An event that will never come again. Now when I called and ask for a refund on my ticket, she says that she will not give me a dime because I do not have a US passport. She knew that at the time of booking.