Marie Tittle
The Palazzo Resort Hotel Casino The Palazzo Resort Hotel Casino
Las Vegas, Nevada
"Marie Tittle"
Overall the hotel is clean, rooms are nice and roomy, parking is convenient and free, pools are nice, etc. I found the service to be good overall and was excited when our family arrived to to the hotel. I was okay with the daily resort fee as well. As our stay went on the lack of a coffee maker, lack of a mini fridge wore us down. I also discovered a hidden "Palazzo revenue" charge on my rooms when I checked out as well. We had connecting rooms and were charged $22 per night extra for this "convenience". Even though not the end of the world it felt like I was nickle and dimed every time I walked out of my room. Coffee, water, OJ, etc is $5 downstairs or any of the restaurants so for my family of 4 it was a minimum $20 to have our morning start and food prices were heavily marked up but I expected that. Over the course of a week I felt like we were getting jabbed and had vacation fatigue over it!! When I requested a fridge (separate from the mini bar) I was told it was $25 per night to have one, when I requested my mini fridge to be emptied I was told I would be charged a $40 restocking fee. End of the world? No however we enjoy waking up and relaxing for a while. This set up forced us to go downstairs to get our mornings started... for a nice hotel like this I expected better. When I gave my feedback the response was all hotels on the strip do this... I figured a more high end hotel would be a step above than the "other" hotels but instead I couldn't wait to get out of there which is too bad as the hotel is great overall.