Apr 6 '18 at 6:51
A lot of the service was great on the boat Granduer of the Seas, but we had an awful sewage smell in the bathroom as soon as we got in our stateroom and couldn't stay in there unti it was fixed. The housekeeper was amazing and called maintenance right away and maintenance took care of it. That part was handled amazingly. But when the smell came back two days later we called guest services to report the same coming back and they said they had no record of the first incident and I should have called guest services first. How was I supposed to know their protocl for reporting a maintenance issue. She acted like she didn't believe me and she said it multiple times. I said go ask the maintenance he's probably still on the boat, he will tell you he did a great job the first time. The picture below is accredited to the amzing work of the house keeper and maintenance guy and everyone else on the cruise whode our 10yr Anniversary special.
