David Robinson
Royal Caribbean International - Monarch of the Seas Royal Caribbean International - Monarch of the Seas
Miami, Florida
"David Robinson"
A lot of the service was great on the boat Granduer of the Seas, but we had an awful sewage smell in the bathroom as soon as we got in our stateroom and couldn't stay in there until it was fixed. The same smell was near the water fountains every night on the top deck. The housekeeper was amazing and called maintenance right away and maintenance took care of it. That part was handled amazingly. But when the smell came back two days later we called guest services to report the same sewage smell coming back and they said they had no record of the first incident and I should have called guest services first. How was I supposed to know their protocol for reporting a maintenance issue. It made me feel like they were not working as a team and instead as contractors. She acted like she didn't believe me and she said it multiple times. I said go ask the maintenance he's probably still on the boat, he will tell you he did a great job fixing it the first time. The picture below is accredited to the amazing work of the house keeper and maintenance guy and everyone else on the cruise who made our 10yr Anniversary special. Guest services offered us 10% off on our next cruise, and this was on day 4 of the 9 day cruise, I asked if there was anything they could do as far as on board credit and we could use it now on this trip and they said no. I feel like if a customer is having a bad experience with some of the trip then you would do your best to make that current trip better. The 10% off the next cruise means nothing if I don't use Royal Caribbean next time. If you want to create customers for life this is not it. I spent $1700 on the cruise, $1300 on board spending and $1000 in the casino, but I get horrible sewage smell in my room and the only thing offered is 10% off my next cruise.