Mar 7 '17 at 10:40
Terrible! The treatment I choosed is supposed to detox your body with a body wrap in a warm bed, the bed never got warm, I told the person who was attending me since I noticed because I had the same treatment before, she just ignored my claim and told me that she´ll talk to the manager, I told her to call the manager so they can verify what I was saying and the answer was she´ll talk to you when you´re finish. To my surprise she came with a bag with samples of body treatments, I made my claim and she told me that "in my next appointment they with do a complementary foot massage" and in the next time they´ll do the treatment in another space! Helloooo, it that the answer from a "Manager" to a customer in a luxury spa! Of course they charge me the full price of the treatment including the tip full tip that they usually automatically charge. Worst customer service ever!
