First visit: Wednesday, March 29th. "Robert" (not using real name to protect employee privacy) is a silent rock star. He was working by himself, and was quiet but polite and a pleasure to interact with. I imagine Robert wearing a beret and tweed vest, walking his beagle on a lazy Sunday whilst smoking a corn cob pipe and reading Henry David Thoreau. "Robert" made two separate tasty coffee-centric beverages and I was pleased to tip 14.5%. Second visit: Thursday, March 30th. "Joe" (the title on the nametag) was aloof and hard to understand. We did hear a snippet between him and a co-worker that he is here from the Philipines and working to save money to transition to female. I believe the pejorative term is "ladyboy". Regardless, the drinks took a bit, and when they were presented, they had whipped cream. WE SAID NO WHIPPED CREAM. The drinks were not actually entirely blended; we observed chunks of ice and mix. Due to what I believed was sub-standard service and drink quality, I left a paltry 10.2% tip. If the schedule could be posted online, that would be wonderful. We do plan to return to Reno later this year. So, in closing: will return when ROBERT is working. Will not return when JOE is working. 1 star for Joe, 5 stars for Robert. *Google, by altering or deleting this review, you agree to pay me $100 in "SIPS" gift cards (only when Robert is working) and also issue regular updates on Joe's "journey".