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Feb 14 '17 at 14:14
I made my reservation a few weeks ago, for my wife's birthday (and a night away from our son). We've been staying at this hotel for years. Imagine my dismay when we pulled up to "Jake's 58" instead, a future casino hotel currently under construction. The lobby/mezzanine was patched together with sheet-rock and spackle, and the dust immediately started setting off my wife's asthma. We made our disappointment known to the front desk, but we were already there, so decided to try to make the best of it and quickly hurried up to the room to get away from the construction. The room was another disaster, with dust everywhere, a chair with a ripped cushion, and a TV on the other side of the room from the bed, too far to actually watch clearly. We called down to the front desk, only to be put on hold for ten minutes before I went down to talk to them in person. I spoke to the supervisor on duty, who offered us an executive suite- just a bigger room with a TV even further away from the bed. We had had enough, and left. I find it completely unacceptable that I was not told about the change of name, the construction, or the fact that the pool was gone. I SHOULD HAVE BEEN MADE AWARE OF ALL THIS WHEN I MADE MY RESERVATION! I can only assume that this was just a quick cash-grab by Marriott before they lost the hotel to Jake's 58. Needless to say, my wife's birthday weekend was ruined and I will never stay in another Marriott again. Thank you for nothing!
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