Apr 30 '18 at 15:21
This is a beautiful hotel. We stayed two nights here. The rooms were spacious and clean. There was a cigarette odor in our non-smoking room but it seemed to dissipate when we turned the ac on. The bed was amazing. My only complaint is the staff. I have never received such poor customer service in all my life. There was no friendly greeting. No smiling faces. From check-in to the casino to the burger bar. I've never experienced such rudeness and unhelpfulness. There was one security guard at the casino that was polite and helpful. I really expected to have a better experience. I was starting to think that maybe people were just unfriendly in St. Louis. Apparently it was just here. We spent the next day at the Hollywood casino and it restored my faith in humanity. We won't be staying at Lumiere when we return in June. That bed though....
