May 6 '18 at 18:53
Hotel and beach are nothing special. Pool is small, plain. Club level looms would be economy anywhere else. Food choices are limited. But the service is ABYSMAL—rude, inattentive, inappropriate, sarcastic. EVERYWHERE. Our beach server didn’t return for 2 HOURS after he brought our drinks. I flagged down another server (Chris) who said “You aren’t in my section. That guy is your server (points to server that has not checked on us in hours). If you have a problem, you can tell the management over there (points at hotel). “
The casino staff is just as awful. The bartender yesterday (really big guy) first gave me an attitude when I asked to do a room charge and then when I paid in cash, he refused a $100 bill. It’s. A. CASINO.
We are Rewards members and this was our experience. I can’t imagine what everyone else deals with.
I wouldn’t come back here if you paid me. I wish I had left days ago.