I am actually here now in the middle of a 3 day stay. I'm giving the one star only to cover the fact that the room is decent for the price and the waitress at the buffet this morning was awesome. Outside of that, this has been the worst experience I've ever had on a customer relations level. The ladies at the front desk when we checked in were talking to myself, as well as the other guests, like we were disobedient children. It was like they were upset about being at work. We ordered room service last night and the lady was everything opposite of professional and pleasant over the phone. When she delivered our food, I asked if the gratuity had already been charged to my card. Obviously I was asking this because I wanted to make sure she was tipped. She immediately went into attack mode saying they always charge it and it's not optional. Once I clarified my intentions, she calmed down and walked away. I was stunned. Then the 3rd strike occured this morning. We went to the front desk of the casino to sign up for our reward cards. The lady at the desk kicked off our interaction by making fun of me for not knowing to hand her my ID. Mind you, she said absolutely nothing prior to this. She continued our transaction by speaking to us as if we were supposed to be mind readers. She asked me to enter a 4 digit pin number for my card. I entered the 4 digits of the year I was born. AFTER I do this, she replies "what if I told you that you can't use your birth year?" very condescendingly. I then replied, "well it would have been nice to give that disclaimer prior to having me enter anything.". She then completed the transaction without saying another single word to me. That was the last straw. Look, I'm not "that guy" who gets on these forums to complain about every business I visit. In fact, this is the first review I've ever done in my life. I'm just so displeased with our treatment here that I absolutely had to make my experience known in a public forum. This is my first and last visit at this establishment. Going forward, I will just spend the extra money to fly to Vegas. At least I know I'll experience simple respect and professionalism there. Thanks for nothing.