Apr 24 '18 at 23:44
Hotel was nicely set up and rather large. Valet needs to be more organized. Requested early check in and when we arrived we were put on a rush list for housekeeping so we can check in early. An hour before regular check in we saw a long line and people being checked in. We inquired again and we were told we would have to continue waiting. A manager came out to speak to us and upgraded us and checked us in immediately. That was great. Room was big, clean and had a fantastic view of the bay. Check out was hectic. When we would call for valet to get the car ready or front desk to send a bell boy we would be left on hold for long periods of time and then hung up on.