Apr 7 '18 at 20:43
Dirty and unhelpful staff.
The hotel is far away from everything and it's on a fishing pier. Upon driving up the road has many pot holes and there's no real spot to park to check in. There was no issue checking in but parking's not included you have to pay around $8 a day. When we got up to our room I didn't know what to do because the door was already propped open when we entered the room was still dirty bed unmade and dirty towels in the bathroom. While walking down to the lobby we noticed the general cleanliness of the hotel was lacking as the floors where dirty and there was trash all over the halls. When we got downstairs to complain we noticed other people where having the exact same problem of unclean rooms. We complained to those behind the desk and they apologized but offered no other assistance. They didn't offer to help reprimand the problem or even offer us a new room they simply wanted us and others to wait, mind you we had a reservation and even came later so they had plenty of time to be prepared. We wound up deciding to leave and they where giving us a problem with the refund telling us it was something we would have to dispute with the credit card company. Overall all it's dirty over priced and the staff where unequipped and sometimes just rude.
